
20 Welch Allyn SureTemp Plus
REPLACEMENT PARTS AND ACCESSORIES
To order replacement parts and accessories, please contact the Welch Allyn office nearest
to you.
SERVICE
Except for the replaceable AA batteries, this instrument contains no user-serviceable
parts. Return the thermometer to a Welch Allyn authorized service center for service and
repair. Refer to the Technical Manual.
WELCH ALLYN SERVICE POLICY
Only a Welch Allyn Service Center can perform or approve all repairs on products under
warranty. Unauthorized repairs will void the warranty. Qualified electronics personnel or a
Welch Allyn Service Center should repair out-of-warranty products.
CONTACTING WELCH ALLYN
If you encounter an equipment problem that you cannot resolve, contact the Welch Allyn
Service Center nearest you for assistance.
Before returning a product for repair, you must first obtain authorization from Welch Allyn.
If you are advised to return a product to Welch Allyn for service or repair, you should
schedule the repair with the Welch Allyn Service Center nearest you.
Welch Allyn service personnel with provide you withaaReturn Materials Authorization
(RMA) number. Print this number on the outside of your shipping box.
LIMITED WARRANTY
THREE-YEAR LIMITED WARRANTY ON MODEL 692 AND TWO-YEAR LIMITED
WARRANTY ON MODEL 690 INSTRUMENTS
Instrumentation purchased new from Welch Allyn, Inc. (Welch Allyn) is warranted to be
free from original defects in material and workmanship under normal use and service for a
period of three years for Model 692 and a period of two years for Model 690 from the
date of first shipment from Welch Allyn. This warranty shall be fulfilled by Welch Allyn or
its authorized representative repairing or replacing at Welch Allyn’s discretion, any such
defect, free of charge for parts and labor.
Welch Allyn must be notified via telephone of any defective product and the item must be
immediately returned, with an RMA number provided by Welch Allyn, securely packaged
and postage prepaid to Welch Allyn. Loss or damage in shipment shall be at the
purchaser’s risk.
Welch Allyn will not be responsible for loss associated with the use of any Welch Allyn
product that (1) has had the serial number defaced, (2) has been repaired by anyone other
than an authorized Welch Allyn Service Representative, (3) has been altered, (4) has been
Welch Allyn does not accept returns that are missing an RMA number.
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