Welch-allyn Acuity Software Upgrade CD - Installation Guide Manual de usuario descargar pdf (Pagina 24)

20 Troubleshooting Welch Allyn Service Engineering

System cannot locate the CDROM

Problem System displays /cdrom/cdrom0: No such file or directory

Solution 1 • Verify light on CDROM drive have stopped flashing.

•Type cd /cdrom and press Return (there is a space before the /).

•Type ls (that’s L and S in lowercase letters) and press Return.

• If system return with just the # and no additional info, see section “Mounting the

upgrade CD” on page 7.

Solution 2 • Verify light on CDROM drive have stopped flashing.

•Type cd /cdrom and press Return (there is a space before the /).

•Type ls (that’s L and S in lowercase letters) and press Return.

• If system displays cdrom cdrom0 you are in the wrong directory.

•Type cd cdrom0 to navigate to the correct directory.

Solution 3 • Manually mount the CD.

• Login as root, see section “Obtaining system access” on page 6

•Type /etc/init.d/volmgt stop and press Return.

•Type mkdir /7.01.01 and press Return to make a directory

•Type mount -F hsfs /dev/sr0 /7.01.01 and press Return to

manually mount the CD to the 7.01.01 directory.

Note: Type the command exactly as shown:

• There is a space after mount, after -F after hsfs, and after sr0.

• Pay close attention to the direction of the slash.

• The character before the F in -F is a “dash” or “minus sign”.

• The last character in sr0 is a ZERO.

•Type ls /7.01.01 and press Return to view the files from the CDROM.

• If you still cannot view the files, contact Welch Allyn Technical Support.

• If you can view the files, type cd /7.01.01 and press Return.

•Type ./upgrade.sh and press Return to begin the installation.

Solution 4 • Ensure that the CRDROM drive does not contain excessive amounts of dust. Clean

if necessary.

• Some customers have reported that cleaning the CDROM drive, with compressed

air (blowing outward) or using a vacuum cleaner has resolved these issues.

Warning: Always power the CPU off before opening the covers to perform

cleaning and preventative maintenance.

Warning: Always use proper static controls when opening CPU covers,

including an anti-static vacuum cleaner if necessary.

Solution 5 • Some problem have been reported when the CPU is mounted in a manner that puts

the CDROM drive in a vertical orientation.

• Adjust the CPU orientation during the upgrade as necessary, so that the CDROM

drive is in a horizontal orientation.

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Welch-allyn Acuity Software Upgrade CD - Installation Guide Manual de usuario Pagina 24